Policies and Shipping
Satisfaction Guarantee
We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.
Shipping Options
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
Due to our dealer agreements, some bikes may not be eligible for shipping.
Shipping Fees
| Order Amount | Standard Shipping | Store Pickup* |
|---|---|---|
| Up to $50.00 | $18.00 | FREE |
| $50.01-$150.00 | $12.00 | FREE |
| $150.01 and over | FREE | FREE |
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Contiguous U.S.
In-Store Pickup
In-store pickup is free for all items, including bikes and oversized products. Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.
Information Security
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Returns
- Merchandise: Merchandise purchased in store may be returned within 30 days.The merchandise must have all original packaging and be in original new condition to be eligible for return.
- Bikes: Bikes may be returned within 10 days of taking delivery, and will be subject to a 10% restocking fee. Bikes must be in original showroom condition to be eligible for return.
- Fitness Equipment: Fitness equipment may be returned within 10 days of delivery (or pickup when applicable), and will be subject to a 10% restocking fee and a $150 pick up and disassembly fee. Fitness equipment must be in original showroom condition to be eligible for return.
-Labor: Labor is non-refundable.
-Special orders and online purchases: Special orders and online purchases will be handled on a case by case basis, but at a minimum will adhere to all other return policies set forth.
**Special order bikes purchased in-store or on our website are not returnable.
**Purchases made on our website can be returned in store or shipped back. Please ship these returns via UPS Ground or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise we shipped only.
**Returns for purchases made on our website over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
WOLVERTON'S CYCLING & FITNESS reserves the right to deny the return of any/all merchandise that is in any condition other than new and/or without the original, undamaged packaging.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!